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BlackBerry® OS Smartphones

New Contributor
Posts: 6
Registered: ‎07-03-2010
My Device: Blackberry bold 9700
My Carrier: T-mobile

blackberry bold 9700 white screen

I have a blackberry bold 9700,yesterday night my blackberry started flashing red for no reason.I left it and woke up to  find my blackberry screen white.I can recieve phonecalls.I have taken the battery out of the phone several times but the screen is still the same

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: blackberry bold 9700 white screen

Hi abuabdullah,


To resolve the white screen you are seeing on your BlackBerry® Bold™ 9700 smartphone, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Hope this helps.



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