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New Contributor
Posts: 4
Registered: ‎02-07-2013
My Device: 9900 bold
My Carrier: vodaphone

blackberry bold 9900 HELP

only 6 months old and one day out of the blue nothing on screen wont turn on either so cant do anything with it tried new battery and also sent to phone doc they say they dont no whats wrong with it great cant use it anymore any one help

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry bold 9900 HELP

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note further that "new" and "known good" are not necessarily the same thing...a new battery can certainly be subject to defect.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎02-07-2013
My Device: 9900 bold
My Carrier: vodaphone

Re: blackberry bold 9900 HELP

hi i read somewhere that you can try sync or something with pressing and holding 2 or 3 buttons on keypad but i cant find the post to know which buttons to hold down this was for if your screen wont turn on or phone wont turn on which is both in my case thanku please help

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry bold 9900 HELP

I do not know what you are hinting at...the process I gave you is intended to 1) try and "kick start" the bb and, if that fails, 2) determine if it's your battery or your BB that is the root of the problem.

If the result is that your battery is the problem, then replacement would be in order. If the problem is your BB, then other things can be attempted to try and recover it.

But, until I know the results of what I've already given you, I am reluctant to recommend any further actions...for the results of what I've given you will determine just what I recommend.

Thanks and let us know!

PS -- please help me a little, OK? Please try to use some punctuation...with just one very long sentence in your posts, I have difficulty parsing out what you are actually trying to communicate. And my understanding you is key to my ability to help you. So please help me to help you. Thanks.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎02-07-2013
My Device: 9900 bold
My Carrier: vodaphone

Re: blackberry bold 9900 HELP

ok this did not work,the phone still will not turn on.

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry bold 9900 HELP

Well, there are two sections to what I gave you. The first part (the "kick start") could result in a "did not work" result. But, the second part would usually have more information about what happened, for "did not work" would mean that neither of the two BBs involved in the test worked at all, which would be a rather odd result from that test.

Did you do that second "battery swap" test?

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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