06-06-2013 02:31 PM
06-10-2013 08:31 PM
Hello kaylalogan022 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your device keyboard.
How did you do the update - on your device or using BlackBerry Desktop Software?
If you remove your battery to reboot your device, does the keyboard seem to respond after the reboot completes?
Under Options>Device>About Device Versions, what's the software version listed on the 3rd line?