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New Contributor
Posts: 6
Registered: ‎11-02-2012
My Device: Blackberry Bold 9900
My Carrier: EE

blackberry bold 9900 wont turn on or charge

my blackberry bold 9900 wont charge and wont turn on. when i plug it into the wall a blank battery icon pops up and a red 'X'. i need someone to give me a way to try and make my phone work. this has happened in the past and my phone has worked after 3 hours.

 

my phone has now been on charge for 18 hours and it still wont turn on. got a new battery and the same icon and red 'x' comes up still.

 

someone reply back to me with a solution ASAP please

 

much appreciated

 

 

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry bold 9900 wont turn on or charge

[ Edited ]

Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.

If it doesn't boot--try using another wall outlet charger or just another wall outlet. If you are connected via USB to the PC, make certain that you have Desktop Manager (or the USB device drivers) installed.
Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.


 

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New Contributor
Posts: 6
Registered: ‎11-02-2012
My Device: Blackberry Bold 9900
My Carrier: EE

Re: blackberry bold 9900 wont turn on or charge

Sorry to be a pin but this is not relevant information as my phone DOESNT turn on so I can't do any of the battery saving techniques etc.

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry bold 9900 wont turn on or charge

[ Edited ]

No problem if you're a pin. Don't know what that is.

 

Please read the NEXT two paragraphs I posted. Smiley Wink

 

I edited and deleted the information which you do not deem relevant.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎11-02-2012
My Device: Blackberry Bold 9900
My Carrier: EE

Re: blackberry bold 9900 wont turn on or charge

i was meant to say im sorry if im being a pain haha and i will read the next 2 paragraphs

New Contributor
Posts: 6
Registered: ‎11-02-2012
My Device: Blackberry Bold 9900
My Carrier: EE

Re: blackberry bold 9900 wont turn on or charge

My phone has been constantly on charge for at least 4 hours now and it still hasn't done anything. I have changed the charger and the battery and it still wont turn on.

 

Any advice on what to do?

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry bold 9900 wont turn on or charge


jazza2210 wrote:

My phone has been constantly on charge for at least 4 hours now and it still hasn't done anything. I have changed the charger and the battery and it still wont turn on.

 

Any advice on what to do?


Yep, did you actually remove the battery and reinsert it WHILE you were still connected to the wall outlet charger?

 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎11-02-2012
My Device: Blackberry Bold 9900
My Carrier: EE

Re: blackberry bold 9900 wont turn on or charge

yes i did and when i took it off charge i done exactly the same thing and it still does the same thing with the battery icon and the red cross going through it

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry bold 9900 wont turn on or charge

Please keep trying.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎11-02-2012
My Device: Blackberry Bold 9900
My Carrier: EE

Re: blackberry bold 9900 wont turn on or charge

the same problem has happened again and now its been on charge for 6 days straight and i dont really know what to

do now. 

 

im changing phones when my upgrade comes