08-05-2012 07:44 PM
09-01-2012 01:59 PM
I believe it's failing for holli130291 at the same step for me. On step 9, when the update is installing. I have the same problem.
I follow all of the step in the KB posted in reply 4 and it fails on step 9 while it's updating. It says "Install | Reconnecting to JVM". At this point the phone goes back to it's infinate reboot state and a message box pops up: "Connection prompt. Application loader was unable to connect with your device. Please re-connect your device, enter the password, if required, and click Retry"
Clicking retry does not reconnect to the phone. The phone just continually reboots. I tried the update in win7 and win vista.
I've already tried all the suggestions in this thread. I guess there's nothing else I can do but call RIM