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New Contributor
Posts: 7
Registered: ‎01-03-2013
My Device: bold 9930
My Carrier: verizon
Accepted Solution

blackberry bold 9930 restatring problem

hi,

 

I recently bought a blackberry bold 9930 model and am facing a problem related to restarting of the device again and agian on its own. Any fixes?

 

Regards

Sunny

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry bold 9930 restatring problem

Hi sunny3788

 

 

Welcome to BlackBerry Support Forums

 

 

First of all make sure that your battery is fully charged , Secondly remove any media card from your device and see if it reboots on its own .

 

Or if  you have recently installed any application before the problem appeared ? If it is then uninstall those application that you think might be responsible for the problem.

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New Contributor
Posts: 7
Registered: ‎01-03-2013
My Device: bold 9930
My Carrier: verizon

Re: blackberry bold 9930 restatring problem

Hi,

 

I did remove the memory card and checked but the problem still persists. Also i have not installed any other software either. Would it be okay to reinstall the Operating software once again?

 

Regards

Sunny

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry bold 9930 restatring problem

Hi sunny3788

 

 

                          If all fails then yes the next option is to Update /Reload your device Software, You can perform a Clean Reload by following this Knowledge base :

 

KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.

 

Or you can download a fresh OS pack from your carrier and Install it on your device.For that :

 

1.Locate your Carrier ( Verizon ) and Download the OS you desire from here and Install it in your PC or Laptop Carriers

  • (make sure you are downloading for the same model as you have )

2. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software

  •     Then using desktop software perform your full backup of your device.    

3. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path       will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe

 

      Upgrade will continue then After Installation of New OS restore your backup from BlackBerry desktop

Software.

 

But before any Update do your device Backup.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 7
Registered: ‎01-03-2013
My Device: bold 9930
My Carrier: verizon

Re: blackberry bold 9930 restatring problem

Hello,

 

Would do the same and see whether this works well or not.

 

Thank you for you help and support.

 

Regards

Sunny

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry bold 9930 restatring problem

Hi Sunny

 

 

                     Please try it and let us know of your progress.. Good luck .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.