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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎05-10-2013
My Device: Bold 9930
My Carrier: Tstt

blackberry bold 9930 sticking during booting and screen going white

Please help!!!!!!..... I was trying to updating a non-functional device (blackberry bold 9930 sticking during booting and screen going white) and right in the middle I got an "unable to connect during multi functional operation"" - and then the update just stopped! then i tried"Application Loader was unable to connect with your device. Please re-connect your device, enter the password, if required, and click retry." came up Whilst watching this it appears in the JVM stage. The similar kind of problem also being arrives on the restore function. If you found any solutions on the web then please suggest your own thoughts. Thanks for any kind of help.....

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: blackberry bold 9930 sticking during booting and screen going white

Hey Hollowpoint,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest following the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB10144


Just to pre-warn you that all data off the BlackBerry smartphone will be lost.


Let me know if you have any more questions.





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