08-19-2012 06:02 PM
Whenever I try to start my phone this is essentially what happens.
I plug my phone into a charger, the red light lights up.
Proceeds into the hourglass, then the screen partly flashes white. and then back to the red light.
This then proceeds to happen forever. Is there a fix? i've tried to update the software through desktop manager but there is always and error when i try this. I use a mac and want to fix this asap.
08-20-2012 01:55 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Unfortunately, most of the good "tricks" for recovering a BB work only on PC...not MAC.
Good luck and let us know!