08-17-2013 07:03 AM
Hi... i have a blackberry curve 9300, i need your help as lastnight my phone died completelly and when i put it on charge it come up with a cross, which was saying there is no battery in the phone when there clearly was. Then it started charging, it was a black screen with a battery image in the middle with a kind of lighting bolt going through, then i tried turning it on and it will not turn on, it has been on charge for hours,.
08-17-2013 10:59 AM
Welcome to BlackBerry Support Forums
If our BlackBerry battery drains completely then we have to charge it for more then usual , currently if your are getting a battery icon with a lighting bolt then please let it charge for another few hrs. Don't try to trun it frequently leave it while connected to a charger .
Or if you can manage another BlackBerry battery from any of your friend then test it on your device , it will let you know if the problem is within your device or the battery itself.