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Super Contributor
Posts: 391
Registered: ‎02-20-2013
My Device: blackberry 9300 curve 3G
My Carrier: cell c

blackberry curve 9380 problem

Really need best advice last week I bought a 9380 second hand ,the battery dies really fast and its heating getting really hot all apps are closed what could be the problem? Can I put the battery in the freezer for a little while?I also gt. A 9300 which has a smaller bttery has a better life on it .I've done a check the battery is not swollen thanks this is urgent
Hall of Famer III
Posts: 58,456
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry curve 9380 problem

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.


 

It is also possible that some installed app is the problem. To determine if that's the cause, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.


 

Also, please see this KB for proper instructions concerning your procurement method of your BB:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

In order to best ensure proper functionality, all steps must be completed. Typically, the seller steps can only be conducted by the prior owner/account holder at the prior carrier; the buyer is not usually that person.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Super Contributor
Posts: 391
Registered: ‎02-20-2013
My Device: blackberry 9300 curve 3G
My Carrier: cell c

Re: blackberry curve 9380 problem

Thanks Sdgardne I will try those steps
Super Contributor
Posts: 391
Registered: ‎02-20-2013
My Device: blackberry 9300 curve 3G
My Carrier: cell c

Re: blackberry curve 9380 problem

Sorry I don't understand number 6?
Highlighted
Hall of Famer III
Posts: 58,456
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry curve 9380 problem

Number 6? As in waiting 2 more hours after removing and reinserting the battery? It's exactly the same as Number 2, after all, so I am unsure what about that you don't understand. Can you clarify your question further?

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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