04-24-2012 06:11 PM
my blackberry is frozen doesnt do nothing the tracking ball nothing but can make call and receive but nothing else frozen please help already had taken the battery out and everything reset and everything . please help blackberry curve 8520.
04-30-2012 12:54 PM
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...