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Contributor
Posts: 23
Registered: ‎11-18-2010
My Device: curve
My Carrier: rogers wireless canada

blackberry curve

my blackberry is frozen doesnt do nothing the tracking ball nothing but can make call and receive but nothing else frozen please help already had taken the battery out and everything reset and everything . please help blackberry curve 8520.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: blackberry curve

Hi vajami

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

 

-CptS

 

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