Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 23
Registered: ‎11-18-2010
My Device: curve
My Carrier: rogers wireless canada

blackberry curve

my blackberry is frozen doesnt do nothing the tracking ball nothing but can make call and receive but nothing else frozen please help already had taken the battery out and everything reset and everything . please help blackberry curve 8520.

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: blackberry curve

Hi vajami


I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...


KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...





Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!