04-17-2013 12:34 PM
I recently asked for advice on how to set up email on my blackberry 8800 in which it was suggested i ask my provider to enable the blackberry data plan (talktalk provider vodafone network) I am gratefull for the helpfull and quick response .However they have responded with all the information i need to set it up providing it is OS 5 or above. However it is 4.5.0 (I have done a software update through my computer desktop program so it is up to date). Therefore, they say that i need to get support from blackberry to enable the enterprise activation or data plan. I cannot see how to access blackberry directly for such support all their links are for help that doesn't cover my problem or allow me to talk to someone that can help. I really do hope someone can help me, or what i thought was a nice smartphone will be rendered useless and no more usefull than a £9.99 nokia.Eternally hopefull b.Croll
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04-17-2013 01:33 PM
The reason it is so hard to contact BlackBerry directly is because, due to the nature of the support contracts to which everyone is bound, such is not allowed. Rather, the carriers can escalate cases via formal channels up to BlackBerry if such help is required, but the end user cannot bypass and go directly to BlackBerry (well, not for free). So, whoever gave you that advice was wrong...
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here:
But, from your description, I am not sure there is any hope for your old device...you will need to research via this portal:
You will need to
If any carrier has a package that is OS5, then you can use it...but if no carrier has such an OS5 package, then your BB simply is too old to be useful in this manner. The 8800 is pretty darn old (released in 2007), so I have no guidance for you as to which carriers to look at...you likely have to undertake the tedious process of looking at them all to see who supports it, if any.
If you do find an OS package from a carrier that will work according to the instructions you've been given (OS5), then we can provide you with instructions to install it to your BB.
However, keep in mind further that, even if you do find such an OS, if your specific carrier does not natively support your specific model number BB, then you will still have some significant challenges ahead of you. The carrier networks provide the necessary Registration (HRT) and Service Book entries to the BBs to enable them to function on their network. But, typically, the carrier system only does that for the specific model number BBs that their system supports...other model numbers must carry out a challenging process to extract, from a different BB, the necessary items so as to function on that carrier network. A significant challenge to overcome, with no guarantees of success.
04-17-2013 02:09 PM
Thank you so much for your advice unfortunately i signed up to a 12 month sim only contract and never had a clue that i would have so much trouble from such a reputable company as blackberry. For instance, although slow i can get internet and email on an old nokia brick i have.I don't understand why blackberry cannot just update their software for download to allow it to operate like any other old gprs phone.There are still a lot of good condition 8800s out there and a lot of poor people wanting a cheap 'smartphone' .You live and learn!