06-10-2013 03:57 PM
my blackberry bold 9790 has broke and i cant get it on, i think my contacts are backed up,so ive being trying to sign into my blackberry id account probelm is i cant remember my password so i follow the link to reset my password but it then asks me for my Password Recovery Question which i havent a clue what this is!! and theres no option to reset this..what can i do?
06-10-2013 04:21 PM
Do you have back up file?
Blackberry ID Sorry my friend your out of luck you need to remember your answer for your security question!
----> Go here if you need any more help KB26361 sorry to say the there no way to reset it without your answer you would have no choice but to create a new one!
06-10-2013 04:42 PM
sorry im not very good at this and all this technology dont think i have a back up file all im trying to do is get my contacts off the phone which i cant do as phone wont come on! someone in the phone shop said if i logged into my blackberry id account it would be backed up if i had installed it which i had, now i cant reset password as dont remember my password recovery question, not sure if there is anything i can do
06-10-2013 04:51 PM
Have you ever used Desktop manger before to back up the files? Have you ever sync your contracts to your email address?
Sounds like your going to have to start brand new and the future always back up your phone I suggest do it every two weeks here the info on how to for the future sorry ---> KB25062