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New Contributor
Posts: 7
Registered: ‎01-27-2011
My Device: curve 9300 series
My Carrier: verizon

blackberry id server connection

So I have the new blackberry cuve 9300 series from verizon, i have a lot of space left and the phone itself works fine. 

 

My question or issue is; when i try to sign into my blackberry id using my email and password that i created, a message comes up on the screen that says 'Blackberry app world cannot connect to the blackberry app server' 

 

what server is that? and does anyone have any idea why it will not connect? I have turned off my phone, reset my connections all of that but it still will not work. I'm frustrated and just want to be able to download from my phone.

 

Thank You

Hall of Famer III
Posts: 58,187
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry id server connection

Hi and Welcome to the Forums!

 

Here is a KB that discusses that error message:

  • KB20031 "BlackBerry AppWorld is having trouble connecting to the BlackBerry AppWorld server. Verify your network connections and try again" appears when BlackBerry App World is started

Hopefully it contains something useful.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎01-27-2011
My Device: curve 9300 series
My Carrier: verizon

Re: blackberry id server connection

It still doesn't work Smiley Sad I tried updating my paypal, re-installing app world. Nothing worked.
Hall of Famer III
Posts: 58,187
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry id server connection

Do you have a full BB-level data plan on your account? That is required for AppWorld. I suggest you contact your wireless service provider and ensure that your account with them is adequate to enable AppWorld.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Visitor
Posts: 1
Registered: ‎07-24-2012
My Device: tour 9630
My Carrier: MTN

Re: blackberry id server connection

Hi,my blackberry I'd server is delete I want to download another I problem of sin on app world blackberry tour 9630
New Member
Posts: 1
Registered: ‎10-17-2012
My Device: 8520
My Carrier: student in university

Re: blackberry id server connection

Why