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New Contributor
Posts: 4
Registered: ‎12-19-2012
My Device: bb9900
My Carrier: Bell

blackberry id

Can anyone help me get to a number at BB or anyone in the forum help with resetting my BB ID.  I have tried the BB website and they have me back on my device to enable email forwarding to my home computer, unfortunately without the passwords etc on the device I cannot forward the email to my home to reset.

help would sure be appreciated.

 

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry id

Are you using an email address such as "yourname@bell.blackberry.net" address?

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New Contributor
Posts: 4
Registered: ‎12-19-2012
My Device: bb9900
My Carrier: Bell

Re: blackberry id

yes, I am

 

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry id

You will want to access your account settings from the Carrier's website.

 

Details here:  Article ID: KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎12-19-2012
My Device: bb9900
My Carrier: Bell

Re: blackberry id

Thank you for your follow up. Yes I am using my bell.blackberry.net email address.  I do so appreciate your help.

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry id

Let me give you my personal opinion... get a free Yahoo or Gmail account and phase out your .blackberry.net account.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 4
Registered: ‎12-19-2012
My Device: bb9900
My Carrier: Bell

Re: blackberry id

Thank you for your information.  I was able to get in touch with a most helpful tech support at bell who provided me with the information and guidance to fix my problem.

 

Again thank you for you input.

Have a great day and a Merry Christmas followed by a 2012 full of Health, Happiness and as much Prosperity that keeps you Healthy and Happy, if there are extras please pass them on to those amongst us that are less fortunate.

cheers