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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-11-2013
My Device: curve 9320
My Carrier: celcom

blackberry id

i can't remember my secret question of my bb id. and it was the last attempt. what happen if it was also wrong? what happen to my bb?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry id

Hi hime_qie

Welcome to BlackBerry Support Community Forums


You have to remember either your BBID password or the security answer , otherwise you are struck !


hime_qie wrote:

 and it was the last attempt. what happen if it was also wrong? what happen to my bb?

Well.. If you fail your last atempt then as for security reason you'll be locked out 15 minutes and so on unless you reset and enter the correct BBID password.Nothing will happen to your BlackBerry but you won't be able to access any application that is related to your BlackBerry ID.


KB24157  : BlackBerry ID lockout behavior

So... You can try calling your Carrier Celcom if they can help you in resetting your BlackBerry ID password Or login to your email account that you used for BlackBerry ID , search your Inbox and find the original email which was send for BlackBerry ID confirmation , you can delete your BlackBerry ID from there which will allow you to use the same email or username for your BlackBerry ID .

If all above fails then as last option you have to Create a new BlackBerry ID , for help refer to this Knowledge Base Article but after a proper device backup.


 KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone


Try it and let us know if you feel any problem.


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