06-09-2011 07:50 PM
I'm in Staffordshire but quite close to the Leicestershire border. I can now use the Facebook apps and eBay and Twitter but am still unable to use the BlackBerry browser.
The Europe servers are down I have been told.
All very annoying in this day and age!
06-10-2011 03:05 AM
I'm having the same problem here in Derbyshire near borders with Nottinghamshire and Leicestershire.
The symptoms I'm having are lengthy drop-outs from GPRS to GSM, which Orange suggests are due to the connection with the BlackBerry Internet Service servers being lost. This makes any internet app - Twitter, Gmail, Facebook etc - unusable for lengthy periods. I lost GPRS for 8 hours overnight.
This is now in its 4th day now and the lack of acknowledgement from BlackBerry that there is a problem, let alone any word on when it might be fixed, is extremely frustrating.
A Blackberry without BBIS is just a very expensive basic handset.
06-11-2011 01:24 PM
To my delight, and no doubt to every one else's too, BlackBerry appear to have sorted themselves out as everything seems to be working as it should now.
It has been a very frustrating few days and I do feel that RIM should have at least posted a notice on Facebook and Twitter, as I thought at first that my device was at fault and went through several battery resets to try and sort the problem out.
Customer Service seems to be more than a little lacking.
Everyone can have a technical glitch, but it's best to admit it and just let people know!
Must try harder!
06-12-2011 02:16 AM
I'm still not sure it's completely fixed. True it's much better than it was, but it can still take an age to, say, post an update to Twitter and if I switch the phone off and on again it can take several minutes to re-acquire GPRS connectivity.
While this whole episode has been very annoying it's been unnecessarily compounded by RIM's total silence on the matter. My BlackBerry's about due for replacement and I have to say I'm unlikely to replace it with another one.
06-13-2011 01:07 PM
This is my first BlackBerry phone and up to this happening I was very impressed with it and the service.
They have let themselves, and their paying customers down very badly.
The one group of people a company can't afford to upset and annoy is it's customer base. Major failure this time RIM, must try harder!
Whether I have another BlackBerry will totally depend on how I am treated between now and when my contract expires.
If they want me back, they know what to do!
I wonder if they actually read these postings?
12-23-2013 10:12 AM
I have a Blackberry Storm ,Service Provider O.2 U.K .
Service Status reads : Blackberry InternetService not connected
Blackberry Enterprise Server not con nected
Active Profile not connected
SSID not connected
Type not connected
I havent a clue what to do.
Any suggestions please .