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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-26-2012
My Device: curve 9320
My Carrier: Vodafone

blackberry is broken

someone help me!! my blackberry curve 9320 keeps rebooting unless its not on charge?

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: blackberry is broken

Sorry its not working.  This could be a battery issue or a hardware problem with the phone.  Can you take it to the store so a tech can check it out?

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Regular Contributor
Posts: 72
Registered: ‎04-16-2012
My Device: Blackberry 9300 3G

Re: blackberry is broken

Hello there!


Rebooting? Have you tried to install any software, app to your phone recently? if so this is a common issue. Tell me what you did and will let you know the next steps to fix it.



Posts: 95,783
Likes: 24,595
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry is broken

frasermaclennan wrote:

someone help me!! my blackberry curve 9320 keeps rebooting unless its not on charge?

Try this, first.


Keep it connected to a wall outlet charger and allow it to charge a couple of hours.

With it still connected to the charger and powered ON, remove the battery for a minute, replace and allow it to reboot.

Keep it connected to charge to 100%.

Do this again two or three times over the next couple of days when battery reaches about 20-25% charge. Don't let the battery discharge to less 15%.

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