02-27-2013 05:20 PM
Solved! Go to Solution.
02-27-2013 05:28 PM
Not knowing what troubleshooting you have already tried, we risk providing redundant information. Plus, you say "the problem changed"...but you did not say from what to what. So....
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues, you will need to consider more drastic actions (e.g., WIPE, Reload, etc.). Please be sure you are prepared for that by taking a good backup to your computer...you can find a link to instructions in my auto-sig on this post.
Good luck and let us know!
02-28-2013 09:18 AM
Then you need to try more drastic measures, but start please with ensuring you have a good backup...you can find instructions in my auto-sig on this post.
Then, you will need to consider various levels of drastic actions to try and root out the problem, starting with a device WIPE, an OS reload, a more stringent WIPE, and perhaps even trying different OS levels to see if perhaps one can run stable on your BB. Do keep in mind though that, if the problem is hardware, then no amount of OS or software actions can help.
Alternatively, you can seek in-person support. If you remain in warranty, you can seek support via that channel. If you do not have warranty, then you would seek out a local (to you) shop with a qualified BB technician.
Good luck and let us know how you wish to proceed!
02-28-2013 05:59 PM
02-28-2013 06:28 PM
03-01-2013 08:50 AM
03-02-2013 08:58 AM