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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-07-2013
My Device: torch 9810
My Carrier: mobistar

blackberry maps


my blackberry maps doesn't work.

everytime I try to find something it says unknown error.

how can I fix this?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: blackberry maps

Hi zoe95,


Welcome to the BlackBerry Support Community.

Was your BlackBerry Maps working previously and only just stopped functioning, or had you never been able to use this feature? Could you please provide the full error message you receive and as much detail as possible about what steps you are performing when you receive the error?

Do you have a data plan from your mobile network provider? If so, could you please verify with them that your plan includes GPS access?


I look forward to your response.



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New Contributor
Posts: 3
Registered: ‎09-15-2013
My Device: 9900 Bold
My Carrier: Bell Canada

Re: blackberry maps

I'm having the same issue too.  I have a Bold 9900.  It was working fine a few days ago, now all of a sudden, I start getting "Unknown Error" every time I typ ein an address or location name.  Sometimes, if i rpeat pressing the search button, after about 50 or so taps, it finally locks onto a search result.  I haven't changed anything at all with my phone or settings.