09-06-2011 09:34 PM - last edited on 09-11-2011 09:04 PM by ChadB
i need help to update my bbm
it is version 5.0.0
i met all the system requirements for bbm 6. also if it helps in options>Applications> the bbm app is on the core list not the add-on.... (BlackBerry Tour)
09-07-2011 12:11 AM
09-07-2011 11:37 AM
09-07-2011 05:01 PM
In which case, you are not eligible for the use of the AppWorld service. See this page:
Toward the bottom, in the System Requirements section...you must have a data plan that enables the BB Browser in order to have access to AppWorld. It does not matter what channel you wish to access it via (WiFi or carrier data network), you must still have an adequate data plan in order to use it.
09-07-2011 05:11 PM
09-07-2011 05:17 PM
i just used appworld from my web brows on my pc ...
all other applications install and upgrade normally beside the bbm...
it says how it doesnt need to upgrade but i se that it is on version 5.0.0 and it doesnt look anywhere close to bbm 6
09-07-2011 07:46 PM
Hm...well, honestly, without a data plan, I'm not sure how to help you any further. On the device, there are ways to clear the AppWorld cache that would force it to reload the catalog...I know of no way to do that with the web-based AppWorld. Perhaps it is time you seek formal support from your carrier. It may well be that, due to your data plan, you are not eligible for the upgraded BBM. See this from the BBM requirements page...I suspect that you do not meet the very first requirement, which perhaps was not previously enforced.
To use BlackBerry Messenger, you’ll need the following: