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New Contributor
Posts: 7
Registered: ‎03-26-2013
My Device: blackberry torch
My Carrier: orange

blackberry messenger 7.0 update not working

I've recently updated blackberry world and blackberry messenger 7.0 but since the update, my bbm has disappeared but on blackberry world shows its been installed. It doesnt give me the option to find it or use it. Blackberry torch.
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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry messenger 7.0 update not working

Hello ashleigh192

 

 

Can you try this Knowledge Base regarding your issue :

 

KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone

 

 

Try it and let us know.

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New Member
Posts: 2
Registered: ‎04-21-2013
My Device: bold 9900
My Carrier: Tmobile

Re: blackberry messenger 7.0 update not working

I have the exact same issue - using the Bold 9900.

New Contributor
Posts: 7
Registered: ‎03-26-2013
My Device: blackberry torch
My Carrier: orange

Re: blackberry messenger 7.0 update not working

I have done a universal serach, a hard reset as advised and still can't find it! I would delete it and reinstall blackberry messenger but I haven't got that option.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry messenger 7.0 update not working

Hello ashleigh192 & tandtr

 

 

If you're still unable to find BBM icon then you should try reinstalling it . Before that you have to delete any existing version of BBM from Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform another battery pull restart by removing the battery while your device is Powered On.

 KB10040  :  How to view or remove installed application on a blackberry smartphone

 

Finally,  after reboot from your BlackBerry browser browse to  www.blackberry.com/bbm and download the most recent version available for your device . Reboot your device and see if that helps .

 

 

Try it and let us know.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Member
Posts: 2
Registered: ‎04-21-2013
My Device: bold 9900
My Carrier: Tmobile

Re: blackberry messenger 7.0 update not working

Thanks, That worked!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry messenger 7.0 update not working

Hi tandtr

You are most welcome .. I am glad that you're able to use BBM again.

Cheers !
___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 7
Registered: ‎03-26-2013
My Device: blackberry torch
My Carrier: orange

Re: blackberry messenger 7.0 update not working

Mine still isn't working! I've downloaded and deleted it a few times! But it still won't appear on my phone. I've tried downloading it from browser and it still won't work
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry messenger 7.0 update not working

Hi ashleigh192

 

 

Sorry to hear that ! But are you ever able to use BBM on your device prior to this Update ? 

 

Also are sure you have an Active BIS on your account ?

 

 

let us know.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 7
Registered: ‎03-26-2013
My Device: blackberry torch
My Carrier: orange

Re: blackberry messenger 7.0 update not working

I've been able to use it for the past 18 months. But since the recent update I'm unable to even access it! What is BIS?