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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-20-2013
My Device: blackberry 9320
My Carrier: vodaphone

blackberry messenger forgotten password

My daughter has tried to update blackberry messenger but has forgotten her password. I tried to recover password via hotmail but my daughter has forgotten password to this!! Can I remove bbm from her phone as I have made a new e-mail address? Please help!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: blackberry messenger forgotten password

Hi vivcoley



Welcome to BlackBerry Support Forums



If you forgot your BlackBerry ID password then you can first try to reset the password , check this KB :


KB26361  :How to change or reset a BlackBerry ID password.

KB28685 : How to reset the BlackBerry ID password using the password recovery question


You can remove or delete BBM from your device but which version of BBM you have on your device right now. Do you have a backup of your device including BBM contacts.


As you mentioned you made a new email address , is it mean you created a new BlackBerry ID on your device ?   



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