01-20-2013 01:28 PM
My daughter has tried to update blackberry messenger but has forgotten her password. I tried to recover password via hotmail but my daughter has forgotten password to this!! Can I remove bbm from her phone as I have made a new e-mail address? Please help!
01-20-2013 01:41 PM
Welcome to BlackBerry Support Forums
If you forgot your BlackBerry ID password then you can first try to reset the password , check this KB :
KB26361 :How to change or reset a BlackBerry ID password.
KB28685 : How to reset the BlackBerry ID password using the password recovery question
You can remove or delete BBM from your device but which version of BBM you have on your device right now. Do you have a backup of your device including BBM contacts.
As you mentioned you made a new email address , is it mean you created a new BlackBerry ID on your device ?