09-22-2013 08:10 AM
my blackberry curve 9380 turned itself off amnd when i turned it back on it went to the Blackberry Platofrm 18.104.22.168 page and i have not been able to get off it since. any time i try to click on something it comes up saying error. i have tried to restart it lots of times and nothing has worked, i was wondering if you knew of any ways to help me sort my phone out.
09-22-2013 03:05 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!