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New Contributor
Posts: 2
Registered: ‎06-09-2014
My Device: 9320
My Carrier: MTN

blackberry protect back up

i recently got a new blackberry, i logged in to BB protect but i couldnt retrieve my old account so i could switch my previous data into my new phone.

Guru II
Posts: 21,967
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: blackberry protect back up

OK. Is there a question here? If so, can you explain a little bit more?

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New Contributor
Posts: 2
Registered: ‎06-09-2014
My Device: 9320
My Carrier: MTN

Re: blackberry protect back up

I had an old BBM which I had backed up on bb protect but now on my new bb I tried to restore from that old phone but bb protect didn't have any of my old data.
Guru II
Posts: 21,967
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: blackberry protect back up

I still don't fully understand your question. If you're using a new version of BBM you won't be able use restore data from an old backup.

Are you not seeing any backups in Protect or is BBM not included in the backup? What exactly is the problem?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!