01-31-2013 03:12 PM - edited 01-31-2013 03:12 PM
Welcome to the BlackBerry® Support Community Forums.
To better assist you, is your BlackBerry smartphone connected to the wireless network or connected to a Wi-Fi network? And in the BlackBerry Protect application under Options have you verified that in the Location Reporting section 'I want this device's location to be viewable from the BlackBerry Protect web site' is selected?
01-31-2013 03:34 PM
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