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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-28-2013
My Device: Blackberry Curve 9320
My Carrier: Tesco

blackberry protect location tracking not working

is there a problem with blackberry protect today as cannot locate a phone even tho location tracking is turned on - any advice on this welcome

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: blackberry protect location tracking not working

[ Edited ]

Hey samsimpson72,

Welcome to the BlackBerry® Support Community Forums.


To better assist you, is your BlackBerry smartphone connected to the wireless network or connected to a Wi-Fi network? And in the BlackBerry Protect application under Options have you verified that in the Location Reporting section 'I want this device's location to be viewable from the BlackBerry Protect web site' is selected?


Thank you.



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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: blackberry protect location tracking not working

Hi Sam,


Check the below Knowledgebase and help blog articles - 


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