06-10-2013 10:10 AM
06-13-2013 10:50 AM
Thank you for your question regarding the issue you are experiencing with backing up your device using BlackBerry Protect scheduled backups.
Please refer to the following article regarding the backup configuration process: http://www.blackberry.com/btsc/KB25062
If your settings are configured properly, please contact your mobile service provider to verify your current service plan is active and supports this application.
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06-13-2013 01:20 PM