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BlackBerry® OS Smartphones

New Contributor
Posts: 7
Registered: ‎10-03-2011
My Device: Blackberry Curve 9360
My Carrier: Bell

blackberry protect

I have been receiving a message from blackberry protect to "authenticate User Identification" however everytime I try to login it says "unable to login to your blackberry I'd account" I cannot login to the app world either. Any suggestions?
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: blackberry protect

Hi lisaembury,


Are you able to login to your BlackBerry® ID from a computer? If not, I would advise changing your password and retrying. If you are able to login to your BlackBerry ID from a computer, the steps provided in this KB article should help you login to your BlackBerry® ID from your BlackBerry® Curve™ 9360 smartphone. 

""Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7"  http://bbry.lv/Kviq0i


Hope this helps.



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