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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-23-2013
My Device: Torch 9800
My Carrier: o2

blackberry protect


i'm having probs getting my device 'seen' on the 'bb protect' website: all option tabs there seem unhighlighted and unclickable .i have un/re installed bbp on my device, have location 'on', and there is only one screen in bbp app on my device,there is no menu, just the backup screen and its options?

hope you can help,


Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: blackberry protect

Hey deceptikonrecords,

Welcome to the BlackBerry® Support Community Forums.


Please review the following article that cover possible causes to why you may be unable to view the location of the BlackBerry smartphone from the BlackBerry Protect website:



Let us know if you have any questions.




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