04-23-2013 02:49 PM
i'm having probs getting my device 'seen' on the 'bb protect' website: all option tabs there seem unhighlighted and unclickable .i have un/re installed bbp on my device, have location 'on', and there is only one screen in bbp app on my device,there is no menu, just the backup screen and its options?
hope you can help,
04-25-2013 03:16 PM
Welcome to the BlackBerry® Support Community Forums.
Please review the following article that cover possible causes to why you may be unable to view the location of the BlackBerry smartphone from the BlackBerry Protect website:
Let us know if you have any questions.