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New Contributor
Posts: 3
Registered: ‎11-28-2011
My Device: 8520
My Carrier: mtv mobile

blackberry torch 9800 don't open bb protect

i've got the first page of bb protect what i can do with it and then i press the key next and bb protect close him self... What should i do?

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Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: blackberry torch 9800 don't open bb protect

Hello babette019, 

 

Thank you for your question. 

 

Are you accessing the BlackBerry Protect site from your BlackBerry browser or are you using a computer? If you have not tried to access the site from a computer I would suggest you try this option to see if you have the same issue. You can login from the link below. 

 

Sign in to the BlackBerry Protect website

 

Let us know how you it goes and if you have any additional questions. 

-SR

 

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