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New Contributor
Posts: 2
Registered: ‎02-24-2014
My Device: torch 9800
My Carrier: tune talk

blackberry torch 9800 handset not function

last night, when i want to make a phone called i just realize that "handset " does not function. There is no beep sound, as usual when we make call will sound "tut , tut, tut".So, i want to know what is the problem?

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry torch 9800 handset not function

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎02-24-2014
My Device: torch 9800
My Carrier: tune talk

Re: blackberry torch 9800 handset not function

Hi, I did try as you ask, but it still not work. I try to make phone call without using loudspeaker or headset, but my handset still not work. No beep sound , like i told you before. When i received call i need to use loudspeaker, because my handset function no sound, I  can't hear receiver voice, but receiver can hear my voice.  I try to use blackberry virtual expert to test audio, but everything ok . Please help me.

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry torch 9800 handset not function

Ah...that is very different information than you first provided. From your first post, I mistakenly interpreted that your device did not work at all. Now you say it works, but you just cannot hear the other party unless you use the loudspeaker. Very different report, rendering my first advice moot...apologies.


I therefore now recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎02-28-2014
My Device: Torch 9800
My Carrier: AT&T

Re: blackberry torch 9800 handset not function

I am having the same issue. It started yesterday afternoon. When I booted in safe mode everything worked fine. The only upgrade I have done is for BBM. I can't exactly remove or uninstall that.
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry torch 9800 handset not function

Hi and Welcome to the Community!


rrcuriel wrote:
I am having the same issue. It started yesterday afternoon. When I booted in safe mode everything worked fine. The only upgrade I have done is for BBM. I can't exactly remove or uninstall that.

If you cannot undo what the cause is, then your only other option is more drastic...WIPE, OS Reload, and other more drastic measures. To proceed, you would need to first ensure that you have a complete backup, as documented via the auto-sig on my posts.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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