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New Member
Posts: 1
Registered: ‎07-28-2013
My Device: blackberry torch 9800
My Carrier: Vodacom

blackberry torch 9800 keypads not responding

Hello i parchased ablackberry torch 9800 from some one and after two day the keypad failed, the keyboard and the touch screen keyboard doesnt respond its only the five major function keys working and unfortunately its locked, it has apassword on it, any body with any idea of what can be the problem please, thanx in advance.....

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry torch 9800 keypads not responding

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

 

However, if the problem is the hardware, then no amount of internet-distance diagnostics nor OS/software level fixes will be of any use. Only a qualified BB hardware technician, with the device in their hands, would be able to provide you with an evaluation and estimate.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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