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09-01-2011 05:39 AM
It is permanently locked to the carrier, but can still be unlocked, however it requires cable unlocking. You will need to take it to a shop that is capable of doing cable unlocking. There are several shops that you can find that can do the cable unlock, but you will have to send the device to them.
You cannot use codes to unlock it. The shop needs physical possession of the device to unlock it with a cable.
Cellcorner.com is one shop and you can contact them for instructions to get your phone unlocked.
09-01-2011 10:22 AM
After the ten attempts have been used, you must get RIM to unlock the device.
There are two routes, and only two, to achieve this.
* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).
Make sense? Good luck.
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