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Contributor
Posts: 11
Registered: ‎10-03-2012
My Device: blackberry torch 9800
My Carrier: orange

blackberry torch 9800 : technical problem

i have a porblem with my bb torch 9800 for 2 weeks. when i use a application or internet wy bb shut down suddenly and i have to toake of my battery and reinstall her. my batttery lose 50 or 60 % and i have to refill m y battery for 2 or 3 hours. can you help me ? what can i do ? is it the end of my bb ? the phone and mail are ok .  thanks  

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: blackberry torch 9800 : technical problem

You're using a Bold 9800, which has been around for a few years.  Typically, a normal smartphone battery will serve you well for about two years, depending on usage. 

I would suggest a battery pull, where you remove your battery while your phone is powered on then replace it.

 

Give that a try and post back with your results.  If that doesn't do the trick, the next step would be to reload your OS to your phone.  After that, you should look in to getting a new battery (or a new phone.....remember that BB10 is just around the corner).

 

 

I hope that helps you.  Smiley Happy


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Contributor
Posts: 11
Registered: ‎10-03-2012
My Device: blackberry torch 9800
My Carrier: orange

Re: blackberry torch 9800 : technical problem

bill thank very much to help me ! 

 

 I have the same problem but  in both cases when   I used the appli "google search". I have deleted the appli. If it's ok i'm going to tell you.   I don't know if i can reload the OS I think it's difficult  for me !

Highlighted
Contributor
Posts: 11
Registered: ‎10-03-2012
My Device: blackberry torch 9800
My Carrier: orange

Re: blackberry torch 9800 : technical problem

hie,

 

no I have the same problem, i have decided to command a new battery for thursday or friday. I will know if it's doesn't change i wonder to the specialist to reinstall the os.

 

regards

Contributor
Posts: 11
Registered: ‎10-03-2012
My Device: blackberry torch 9800
My Carrier: orange

Re: blackberry torch 9800 : technical problem

i have a new a battery (fs1) in my blackberry torch 9800 and now  everything is ok even my os bug. so if you have the same problem (phone shutdown regularly and os bug) change your battery before to reinstall the os !