03-23-2012 07:25 PM
my 9810 keeps rebooting and i can't get it to connect to the desktop software. it gets a point and i get a white screen and it reboots again.
operating system is OS7.0..
IT starting rebooting when it was on the charger i was adding some contacts to my sim card and it screen froze. After that i couldn't get it to work again... i don't have many apps addes. most of my stuff i keep on my memory card..
Solved! Go to Solution.
03-25-2012 12:36 PM
My Torch 9800 OS6 is in an endless loop of rebooting as well. It reboots before the desktop software can recognize the device. Several battery pulls have yielded no result. The phone has been stable for a long time. Was adding Ubersocial, a well established app. If I find info elsewhere I will post here.
03-25-2012 04:47 PM
About the only thing that can be done in this case is to return the phone to your carrier for a warranty replacement. A constant reboot loop is pretty much impossible to break out of. You can try connecting to BlackBerry Desktop Software, but the phone will not get recognized while in the reboot stage. I had this happen to me on my Torch 9860 and I got another one from my carrier.
Sorry for the negative answer, but I hope it helps you.
03-25-2012 07:00 PM
I was able to connect to the desktop after almsot 3 minutes of pressing "retry" when it said that it could not connect. The the connection failed but it asked if I wanted to re-load the OS. I chose that option, there was also an upgrade to OS 6 3049 The phone is operational now. Having a few issues reloading some apps. BBSAK is a good tool to have around as well...
Frankly, if I were not "in the business" and determined to resolve this, I would be upset over the lack of RIM support on such issues and the awful implementation of the whole software interface....BB10 can not come soon enough.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
03-26-2012 10:40 AM
Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
03-26-2012 12:55 PM
nah i didn't try it with the battery removed, but when it was in. I did try the update software. it look like it took it but it did the same thing after it was done.
I"ve already sent a request for a replacement.. BB needs to really fix all of these bugs before releasing their phones. I understand that they want to get their phones out, but test your stuff and make sure that most of the bugs are worked out.
I'll try that before the replacement comes.
03-28-2012 10:39 AM
hey i tried it with the battery removed looks like its up and running again. so what do you think should i take a chance on the other phone they are sending me or just stick with the one i got. because this is the second time i had to do this. The 1st time was when i got that java error 102 and now this. Let me know what you think.
Thanks for the advised I know i had did the softeware thing before but couldn't remember if i had the battery out or in.
03-28-2012 10:44 AM