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New Member
Posts: 1
Registered: ‎05-08-2013
My Device: Torch 9860
My Carrier: Reliance

blackberry torch 9860 battery cover

I am using BB 9960 from last 9 months , it is still under warrenty . The battery cover of my phone goes misshape due to over heating of battery . Will it be changed by company or I have to buy a new one .
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Hall of Famer III
Posts: 58,413
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry torch 9860 battery cover

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your place of purchase...even if they may have a poor reputation. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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