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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎12-15-2012
My Device: blackberry curve 9380
My Carrier: shop

blackberry user ID

[ Edited ]

I have a problem with my blackberry ID. I know my username and password are correct , but when I downloaded the new bbm that required the blackberry id information, everytime I type the correct information a message appears saying (Please enter the username associated with this device). so when I open the blackberry ID from my options, the username appears as: * ,, while my username is (*) , spelling mistakes, but I can download applications and it works perfectly fine however I donnow what is the exact problem!! everytime I try to fix my blackberry ID from options it says the password or username are wrong, can you please assist me with this? 

Can I change the whole email user for my device? 


Thank you


*Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: blackberry user ID

Make sure you're using the same email address you used to set up your BBID. You can reset your BBID password at BBID.com

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