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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-01-2012
My Device: bold 9790
My Carrier: orange

blackberry world

I cannot remember my password for my blackberry I'd which is asociated to my phone and the email linked to it is an old work email address which I do not have access to. Therefore when I go to resend password I can't retrieve and I also can't seem to get my secret question answer right which is frustrating!

so I made a new username and password but its not letting me use it on my phone as its not the correct address asocitaed to my blackberry.

I can't go to settings >device and delete that account as it again asks me for my password which I don't know and then I get blocked out!

please help as I can't upgrade any stuff on my phone or download anything!

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: blackberry world

Hey Josecutts,

Welcome to the BlackBerry® Support Community Forums.


If you do not have access to the email account that the BlackBerry® ID was setup with or answer the secret question you would need to change the BlackBerry® ID on the BlackBerry® smartphone. The following article provides information on changing the BlackBerry ID:


How to change the BlackBerry ID on a BlackBerry smartphone





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