04-14-2013 04:43 PM
hi i have a blackberry 8520 from a previous owner unfortunately somehow they linked it with their other blackberry now on my bbm i cant change my pic or status only what they change on their blackberry show up on my phone how can i undo this pls
04-14-2013 06:28 PM
Hi and Welcome to the Community!
Clearly, the seller did not conduct their steps. You can try just the buyer steps and hope for the best, or you can contact the seller and insist that they fully do all of their required steps, and then conduct the buyer steps.
In any event, the WIPE process will remove the association between your BB and their BB ID, and allow you to create a new BB ID for yourself. You will be, of course, starting over...as all of those steps should have been completed before you started anything.