Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎04-14-2013
My Device: blackberry curve
My Carrier: digicel

blackberry

hi i have a blackberry 8520 from a previous owner unfortunately somehow they linked it with their other blackberry now on my bbm i cant change my pic or status only what they change on their blackberry show up on my phone how can i undo this pls

Highlighted
Hall of Famer III
Posts: 58,369
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI459), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: blackberry

Hi and Welcome to the Community!

 

Refer:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Clearly, the seller did not conduct their steps. You can try just the buyer steps and hope for the best, or you can contact the seller and insist that they fully do all of their required steps, and then conduct the buyer steps.

 

In any event, the WIPE process will remove the association between your BB and their BB ID, and allow you to create a new BB ID for yourself. You will be, of course, starting over...as all of those steps should have been completed before you started anything.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................