02-13-2014 12:02 AM
i have a problem with my blackberry bold 9700. when i restart it , the next screen that comes after the progress bar screen is my phone network name and nothing happens. i get a "vodafone" screen with their logo. nothing happens after and i am not able to access the blackberry. what is wrong. any help on how to get it working again
Solved! Go to Solution.
02-13-2014 02:12 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!
02-13-2014 04:52 AM
02-13-2014 04:59 AM
If it is on Wi Fi check that the browsing is working properly and you should get the BB logo with the WiFi ..
02-13-2014 05:20 AM
02-13-2014 05:46 AM
02-13-2014 11:26 AM