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New Contributor
Posts: 2
Registered: ‎01-11-2012
My Device: blackbury torch 9800
My Carrier: virgin

blackbury torch

i have had a blackbury tourch since march 2011,had three chargers and now camera has a o ring blocking focus inside,sent away for repair VIRGIN  now say the charging port is damaged and repair will be 100 pounds,surley this is a fault of your phone ,under 1 year old please advise...

Posts: 94,232
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackbury torch

Virgin services the warranty on these devices, and makes the determination, not RIM. You should appeal that decision of Virgin to charge you for the repair. You device is within the one year warranty.

 

This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.

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New Contributor
Posts: 2
Registered: ‎01-11-2012
My Device: blackbury torch 9800
My Carrier: virgin

Re: blackbury torch

they say its damage to the charging port and not under warranty  ,whats rim

Posts: 94,232
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackbury torch

RIM - Research in Motion

 

Yes, damage to the USB port is normally counted as physical damage.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code