03-11-2013 08:28 AM
phone was low on charge and I let it run out, but when I plugged it into the charger all I get is a blank screen and flashing light. How do I get it going again please.
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03-11-2013 08:37 AM
Welcome to BlackBerry Support Forums
If your battery has been drained Complely then it might take a few more hrs to Charge then usual, So leave it while connected to a wall charger for another 3 to 4 hrs ,
Or if you can manage a good fully charge BlackBerry battery then test it on your device , it will let you know if the problem is with your Battery or the device itself.
03-11-2013 08:48 AM
Thanks for you help, I'll leave it plugged in, its been on charge for about half an hour now but still a blank screen and just the led flashing. I dont have another Blackberry battery in the house to test it with unfortunately.
03-11-2013 08:55 AM
If you drained the Battery Completly then let it charge for a few more hrs , Don't try to turn it ON frequently, after another 2 hrs to 3 hrs while your device is connected to charger you can try removing the battery from the back to to see if it responds for take a reboot.
03-11-2013 09:01 AM
Thanks again, will do as you suggest. Just remembered my husband has a blackberry curve too so maybe he will let me swap batteries to check whether its the battery or the phone thats messed up when he comes in tonight, if the present charge doesnt work.
03-11-2013 10:02 AM
Yes if you can test with another battery it will let you know if the problem is within your device or the battery itself. If its the battery then let it charge and if the problem is within the device then there are some methods you can try to recover your device , So let us know.
03-11-2013 01:31 PM
Now If green or yellowish light constantly flashing then its a good sign , you may have to wait a few more hours.
03-11-2013 02:58 PM - edited 03-11-2013 02:59 PM
the green light isnt flashing, its on all the time without flashing. I tried to phone it from my home phone and it just went straight to voice mail. Still blank black screen.
03-11-2013 03:07 PM
Have you tried to remove and reinsert the Battery while your device is connected to a charger ? If not try it and see if it flashes .