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New Contributor
Posts: 2
Registered: ‎03-26-2013
My Device: bold 9900
My Carrier: KPN-Base

bluetooth connection

Dear all,

 

i now have for about 8-9 months a Blackberry Bold 9900.

When i want to make a bluetooth connection with my recently purchased Blackberry HS-300 Bluetooth earpiece, i can connect. But every five minutes i do anything on the phone like sending a text, or sending a mail the connection is lost. The earpiece then reconnects it self after 2 times trying.

 

What could i do about this?

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: bluetooth connection

Hello BriersJasper, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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