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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎03-11-2012
My Device: bold 9700
My Carrier: 02

bold 9700

I have a bold 9700, the buttons have gone mad!!! If i try to use the buttons it going to ring the first person in my adress book what ever button i press!!! Ive drpooed the battery and even when i take out the sim it still does it. Any ideas please its driving me nuts??!!

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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: bold 9700

Hi colindog,

 

To rule out any possible software issue that may be causing this, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reinstall of your BlackBerry® Device Software.

For further instructions, see this KB article: "How to perform a clean reload of the BlackBerry Device Software for Window". www.blackberry.com/btsc/kb11320


When the software reload has finished, please do a selective restore of only essential data and then test to make sure the issue has been resolved.

For more information, please see this KB article: "How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file" www.blackberry.com/btsc/KB10339

 

Hope this helps.

 


-FS


 


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