03-11-2012 05:05 AM
I have a bold 9700, the buttons have gone mad!!! If i try to use the buttons it going to ring the first person in my adress book what ever button i press!!! Ive drpooed the battery and even when i take out the sim it still does it. Any ideas please its driving me nuts??!!
03-19-2012 02:26 PM
To rule out any possible software issue that may be causing this, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reinstall of your BlackBerry® Device Software.
For further instructions, see this KB article: "How to perform a clean reload of the BlackBerry Device Software for Window". www.blackberry.com/btsc/kb11320
When the software reload has finished, please do a selective restore of only essential data and then test to make sure the issue has been resolved.
For more information, please see this KB article: "How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file" www.blackberry.com/btsc/KB10339
Hope this helps.
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