03-23-2013 11:35 AM
my sis bold 9780 one day when she reset it it stuck on the loading screen about 25% but the device itself starts cuz she still recives messages and bbm and calls but it shows it stuck in the loading screen it also has a colorful static look on the loading screen anyone plz help
03-23-2013 12:01 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
03-23-2013 01:17 PM
That is very strange indeed...and reminds me of the BSOD screen saver that fooled Windows users into thinking their computer had failed. To be sure, does the key do anything?
If not, then you'll likely need to perform more drastic recovery attempts:
03-24-2013 01:24 PM