11-11-2012 07:07 AM
I bought bold 9790 four months back during June'12. When i make a call, handset speaker is not working and i am not able to listen to the caller when it is in handset mode. When i opt for speaker mode, i can listen to the caller. Is there any option which would've got changed by mistake OR is it speaker related problem. Thanks for the support.
11-19-2012 10:37 AM
Hi jayaprakash and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...