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New Contributor
Posts: 4
Registered: ‎02-07-2013
My Device: 9900 bold
My Carrier: vodaphone

bold 9900 6 months old does not turn on nothing at all on screen HELP PLS

[ Edited ]

hi i have a bb 9900 that has gone wrong and is only 6 months old i bought it from ebay but new and sealed i have given it to phone doc but they said they dont no whats wrong with it have i got a chance with blackberry this is discusting as used only 6 months and cost alot of money and app will prob never work again,help someone it wont turn on so nothing on screen at all is there anyway blackberry could help me as surely this is not good for buisniss x really is it i cant seem to find where i can email blackbeery either

 

Contributor
Posts: 40
Registered: ‎01-04-2013
My Device: BB Z10
My Carrier: bell

Re: bold 9900 6 months old does not turn on nothing at all on screen HELP PLS

Hi there ..did you try a battery pull?
or try to connect to the desktop manager
and see what is going on
a battery pull most of the time resolve the issue
New Contributor
Posts: 5
Registered: ‎02-08-2013
My Device: bold 9900
My Carrier: vodacom

Re: bold 9900 6 months old does not turn on nothing at all on screen HELP PLS

hi the same thing has just happen to me i bot it three month ago and it just went of as i was scroling through my emails this is terible...im helpless here it seems this ppl dont realy care they just make devices that dont work properly...i dont know what to do i just lost mu contracts..

New Contributor
Posts: 5
Registered: ‎02-08-2013
My Device: bold 9900
My Carrier: vodacom

Re: bold 9900 6 months old does not turn on nothing at all on screen HELP PLS

hello..can you please advice what a battery pull is?thank you
Highlighted
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: bold 9900 6 months old does not turn on nothing at all on screen HELP PLS

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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