06-10-2013 07:09 PM
06-13-2013 03:01 PM
Welcome to the BlackBerry® Support Community Forums.
Please enable Mass storage mode on the BlackBerry smartphone, try connecting the BlackBerry smartphone to a PC using a USB cord and check the media card from the PC to see if you can locate the files.
Here is how to enable Mass Storage Mode on the BlackBerry smartphone:
If you locate the files, transfer the files to your PC and then reformat the card:
1. Select Options > Storage.
2. Press the Menu Key and select Format.
3. In the pop up window select Media Card.
Let us know if you have any questions.
06-13-2013 05:36 PM
06-28-2013 02:37 AM